COMPUTER PROBLEMS?

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in your home.
See Problem Solving below.

Personal Computer Service and Support

Setup, Networks, Maintenance, Upgrades

For Homes:
	Education
	Setup
	Maintenance
	Upgrades
	Problem Solving
For Business:
	Online Backup
	Education
	Installation
	Maintenance
	Web Sites
	Special Projects
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For residential customers, we offer on-site technical service and support to install and setup hardware, software and networks, upgrade hardware or software, solve problems and provide other services as needed.  On-site services are seasonal and are available November-May. Some examples of the kinds of services that we can provide are:

Setup and Installation:

  • Setting up a new computer and transferring data from an older one
  • Installing printers or other peripheral devices
  • Setting up a wireless network for multiple computers with Internet and device sharing

Upgrade Examples:

  • Upgrading from dial-up to a high-speed Internet connection
  • Upgrading an older computer with additional memory or a new hard drive
  • Adding a CD-RW or a DVD drive
  • Adding USB ports for attaching additional peripheral devices
  • Upgrading Windows or other software to a later version

Maintenance Examples:

  • Installing recent Microsoft updates to prevent security issues and other problems
  • Improving performance by removing excess files and defragmenting the hard drive
  • Removing unnecessary programs that run automatically at startup
  • Cleaning the inside of the computer to improve airflow and avoid future problems

Problem Solving Examples:

  • Removing virus infections or spyware and upgrading protection software
  • Fixing Internet connection problems
  • Solving printing problems
  • Stopping unwanted e-mail
  • Fixing mysterious computer freezes and shutdowns

Other On-Site Services:

In addition to the above services, we can schedule on-site visits as needed for special training, consulting, or other unique requirements. Contact us to discuss your special needs.

Phone and E-Mail Support:

We also offer year-round phone and e-mail support for problems and questions that do not require an on-site visit. Our existing customers have the additional benefit of a reasonable amount of complimentary phone and e-mail support. We will attempt to respond to all calls and e-mail requests within 24 hours and if resolution takes longer than 24 hours, we will provide status updates by telephone or e-mail.

Please contact us for more information and current rates for all of our services.

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